![]() Please see About Marketplace Returns & Refunds for details on Seller returns policies. To return faulty items see our Returning Faulty Items policy.įor items ordered on from a seller that fulfils and ships its own inventory (also called a third party seller), any returns will be in accordance with the returns policy set by that seller (not the Amazon AU returns policies). This change of mind return policy is in addition to, and does not affect your rights under the Australian Consumer Law including any rights you may have in respect of faulty items. Unless otherwise stated, original shipping fees for change of mind returns are not refunded. Please Contact Us and see About Items That Can’t Be Returned. In some circumstances, these items may be eligible for a refund or a replacement (for example, if you receive the wrong item due to an Amazon AU error or if the item is faulty). In some cases, the nature of the item means that it is non-returnable, for example, due to hygiene/health and personal care/wellness/consumable nature of the product. If you notice any sudden changes in your watch's timekeeping, pushers/crown not operating, water moisture in dial, no energy in battery etc, we recommend you do a service immediately to prevent any further damage that can be costly to you down the road.You can return most new, unopened items fulfilled by Amazon AU within 30 days of receipt of delivery for a replacement or full refund of the price you paid for the item if you change your mind - see About Replacements and About Refunds. A complete maintenance service of the watch is typically recommended after 5 years. Water-resistance timepieces are recommended to get checked yearly for a water-resistance check. will be responsible for a shipping charge to the respective service center. is not liable for lost shipments.Īny customers needing service for items outside of the warranty period or not purchased at Carat & Co. will be responsible for their own shipping and insurance to our store. For customers sending their items to Carat & Co., until the item is received into our location, the item remains under the responsibility of the shipper and Carat & Co. that are still within the warranty period.Ĭustomers who are unable to physically drop off their item to Carat & Co. offers complimentary shipping and insurance from our store to the brand's service center for any purchases made with Carat & Co. ![]() If you'd like to request for any repair or maintenance services, please contact us in the form below. When our customers entrust their service requests to us, it is our duty to provide the best possible service and prices to maintain the value of the timepiece or jewelry. Items without an accepted warranty may be subject to service charge. These include all jewelry items and any items that are no longer within the brand's specified warranty period or have voided the warranty agreement. Watch BrandĪdditional 6 Years with registration on Cartier CareĪdditional 6 Years with registration on IWC CareĪdditional 6 Years with registration on JLC CareĪdditional 6 Years with registration on Piaget CareĪdditional 6 Years with registration on Vacheron CareĪdditional 3 Years with registration on Please note that the brand warranty that we offer does not cover the lifetime of the battery, normal wear and tear to case, pushers, crown, straps, bracelet, crystal, any damage to the watch resulting from physical/accidental abuse, lack of care, accidents (dents, broken crystal, etc), alterations or tampering from non-authorized centers and damage resulting from wear under conditions exceeding the watch manufacturer's water resistance limitations. When you purchase your new watch from Carat & Co., we ensure that your item is covered at least 2 years under the manufacturer warranty from any manufacturing defects.
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